Saturday, September 14, 2013

What Is This Shit?

Hello Sal,

Thank you for contacting Lunarpages Internet Solutions & Web Hosting.

We apologize for any inconvenience.

It appears that with the current update our admin had 
removed shared SSL from the server, so you cannot be able to use any temporary links 
at this time. You would need to use the actual url that 
link to your domain that hosting with us instead.

------------------
Best Regards,

Monty Somburanasin
Customer Service Representative I
 
 
I don't know what this means. I cannot get a straight answer from these people.
As of now, none of my zip files are working. Nothing! Without warning, the host
performed an update and suddenly five years of zips are gone. Please stay tuned.
 
What a mess. 
 
 

10 comments:

A walk in the woods said...

Wow, that is a poorly-worded response for sure!!

Sal, I'm no expert, but part of my job does involve websites. I think.... I think.... they may be saying that part of the URL (the address on a web server) is missing perhaps? I'm guessing that because of the tilde symbol in the URL you posted (~):

memra.lunarbreeze.com/~burnw0/bass.zip

Also, there appears to not be the usual "http://www." or "https://www." at the start of that URL.

I wonder if that is related to the issue?

So, I think they are saying you need to modify the URL that you are linking to. But their explanation is terrible so it's hard to figure it out for sure. :) Keep us posted on their replies and maybe some of us can offer thoughts!!

JAYESSEMM said...

At least he didn't give you the "Is there anything else I can help you with today?'

If our refrigerators worked like our computers we'd all be dying of food poisoning!

Sal Nunziato said...

AWITW-

I've done the same thing for five years.If it was only yesterday's link, then I'd blame myself for missing something. It's every link. Links that worked fine for five years, kaput.

Ken D said...

Wouldn't it wonderful if it was a prerequisite for a customer service rep to able to write and speak coherent English? (or whatever language their customers use) And naming yourself, "Internet Solutions"? Maybe they mean they'll take your website and dissolve it in water...

Can anyone remember a software "update" — other than a minor bug fix — that was actually an improvement to something that was perfectly fine in the first place?

Wish I could offer some advice, but I got nothing in this area. Still, you have my sympathies.
Get well soon, BW.

Vintage Grooves said...

Sal,

Larry over at Funky16 Corners blog also had problems with Lunarpages years ago. My memory is a little fuzzy on this, but I do remember they had a problem with viruses in their system.

I'm not a snob, but when I see English this badly written, my suspicions are aroused.

Why not use box.com for your songs, Sal? They're professional, reliable, and lots of bloggers are using their service now. (The first 5 GB is free.)

I posted one example on my inactive blog for you to check out, if you haven't already done so.

Marie

Vintage Grooves said...

Sorry, haven't had my coffee yet!

Here's the link:

thatroguejukebox.blogspot.com

Marie

erik said...

Hi Sal,

Ow! That's a lousy letter. My take on it- as a guy who used to do tech support at a webhost, though not this one - is that they are definitely not saying the files are gone/lost/whatever, they're most likely still there on the server.

What I can't tell is if they made this configuration change accidentally somehow, or if this is an incredibly crappy way of informing you of a change to their service.

What I would do if I were you is to ask them when they are going to turn shared ssl back on, which would make your files accessible again. Depending on what they tell you then, you can decide how to escalate your reaction.

Sal Nunziato said...

Erik,
Thx for the note.

I realize the files aren't lost. But they are disabled. It's all of my music, so even if they were "lost," I still have it all. It's about the readers of the blog. They've lost access.

I had a 45 minute discussion with tech support. It was disheartening to say the least. More money, plus, something about "unrelated links," which is kind of bull.

Bottom line, it'd be months of work on my end and money I don't have, so...

gotta figure something out.

charlie c. said...

It's the "Best regards," that is killing me . . .

Anonymous said...

Not sure if you're aware but I've just downloaded last weekend's mix.