Songs Of The Week: 9/14-9/20

I Must Be High- Wilco
I Am Waiting- Ollabelle
They Don't Know- Tracey Ullman
Back In My Arms Again- The Supremes
Outbreak Of Love- Midnight Oil
Down Down The Deep River- Okkervil River
Don't Let Me Wait Too Long- George Harrison

zip


AND FOR THOSE PLAYING AT HOME....

Some of you pointed out to me that all zip files were in working order. So I got on the horn with LunarPages.  Here's some of what took place. I left out some technical information for security purposes.

Good Morning,

My site is www.burnwoodtonite.blogspot.com

My user name is---

My name is Sal Nunziato.

I have spent hours now trying to get a straight answer from a number of your representatives and no one is helping me.

After 5 years of membership fees and keeping my account in good standing without abuse, all of my links were disabled. I was told it had to do with my "temporary URL." 5 years and suddenly, without warning, I'm shut down.

Here is one of 500+ examples:
http://burnwoodtonite.blogspot.com/2013/09/mr-bass-man-youve-got-that-certain.html

At the bottom of that page is a ZIP file, which was working until about 11:AM last Friday. Then, without warning it, along with every other zip on my site, was disabled.

I was told I needed to purchase a security certificate, among other things, and even if I did, 5 years worth of files would still be disabled unless everything was renamed and given a new path.

I decide to cancel and not move forward with LunarPages, as customer service is random at best and absolutely non-existent at worst.

A week later, I am informed by some of my readers, that my links are all working again. Everything has been enabled.

I called and spoke to someone again this morning and I was told "unfortunately, our administrators can do what they want."

Really?  Not sure about that.

I need a concrete answer, in writing, in proper English with complete sentences, telling me what's going on and how I should move forward. Your "terms of service" may state that you can do what you want with your site, but I'm quite sure it doesn't allow you to mess with mine, and that is what you're doing.

If all is as it was for five years, there wouldn't be a need to cancel. But if I go forward with another year and pay the fee, only to have LunarPages shut me down on a whim 2 weeks or 2 months later, then we have a problem.

Hello Sal,

Thank you for contacting Lunarpages Internet Solutions & Web Hosting. 

Before we can discuss account specific queries, for security purposes 

to confirm you are the account holder, please provide the following:

cPanel or Plesk username or the primary domain on the account:
Last 4 digits of the credit card on file:

This request is for security reasons only.

If you can not supply the last 4 digits of the credit card, please provide:

cPanel or Plesk username or the primary domain on the account: 
First and last characters of the password on file:
Your full postal mailing address:
Telephone number:

Thanks,

Shaibal Das 
Customer Service Representative

This can't be happening.

My domain and username are the first two things in the e-mail I just sent to you.

There is no credit card on file anymore.

Please get your act together.

 

 

Hello Sal,

Thank you for the information.

Firstly, let me apologize for any inconvenience and confusion caused.

To recap the issue, I refer to ticket------

I find that the main issue was not being able to access the zip files in your posts. 

I also find noted in the ticket that the zip files were accessable using the 

shared SSL of the server 

(example:----- Your account's shared SSL URL was https://memra.lunarbreeze.com------

Yes, the shared SSL URL was available on all shared servers 

but recently we have disabled shared SSL on all shared servers 

due to functionality conflicts. As such, your zip files stopped being accessable.

It was suggested in the above mentioned ticket to change the path 

to normal path like http://yourdomain.com/file.zip instead. 

It was also mentioned that if you do want to keep a secured (i.e. https://) 

access to your zip files, you could purchase an SSL Certificate, 

either from us or from any other SSL Certificate provider.

Currently I find that the zip file mentioned by you on page  

http://burnwoodtonite.blogspot.in/2013/09/mr-bass-man-youve-got-that-certain.html 

is using a normal URL i.e. http://memra.lunarbreeze.com/~burnw0/bass.zip 

and not https://memra.lunarbreeze.com/~burnw0/bass.zip. 

As such, your zip files is downloadable again.

Having said that, I find not further note of changing of the shared 

SSL URL to norrmal URL in our records.

Hope I could explain. Please don't hesitate to update the ticket 

if you need further assistance. 

Thanks,

Shaibal Das 
Customer Service Representative

I'm sorry but I have to correct you on one thing. 

My  zipfiles have never been https:. Not once since October of 2008. They 
have always been- http://memra.lunarbreeze.com/
ALWAYS. And yet all were disabled, and I was still told I need to 
purchase the SSL certificate. I was also told on the phone 

that this was irreversible. So where do I stand? 

Why would I have canceled a five-year relationship where everything 

ran smoothly if there were no issues?

Please explain this so I understand how to move forward.

I've done nothing different in five years. How do I trust LunarPages at this point?

Hello Sal,

Thank you for getting back to us.

I again apologize for any misunderstanding that may have happened in ticket #3000838.

As of now you do not have to purchase any SSL Certificate 

if you are not using any https:// reference on your website.

Having said that, I have forwarded this ticket to our server administrators 

for further review.

Please note that queue may have a longer turn around time for 

responses as the tickets there tend to require more in depth evaluations.

You will be notified when more information is available. 

Please don't hesitate to update the ticket if you have any further queries. 

Thanks,

Shaibal Das 
Customer Service Representative 

Shaibal,
I need you to please answer these questions as simply as possible:


1) Why were the links disabled in the first place if I wasn't using an HTTPS URL?

2) If I were to begin uploading the way I've been uploading for the last five years,

 can you assure me all with work as normal?


3) Why was I told I needed to purchase an SSL ticket?

Thank you.

I have not heard back.

Zip files are working.

I have a headache.